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قائمة
سلتي
سلتي

الضمان وشروط الإعادة شروط الضمان

الضمان وشروط الإعادة
شروط الضمان

تخضع جميع المنتجات لضمان الشركة المصنعة، ما لم يُنص على خلاف ذلك. تأكد من فحص المنتج أثناء التسليم حتى تكون شروط الضمان سارية المفعول
عندما تلاحظ أي أضرار لا تستلم المنتج وقم بتسجيل محضر. لا يشمل الضمان التغييرات التي تم إجراؤها على المنتج كتغير شكل المنتج أو تدهور التصميم الأصلي للمنتج..

شروط إعادة المنتج

إذا كان بالمنتج الذي اشتريته على موقعنا عيب ما فعليك الاتصال بنا من قسم الدعم عبر الإنترنت على صفحتنا في غضون 14 يومًا من تاريخ التسليم. بناءً على هذه المعلومات، سيتم استبدال المنتج المُتضرّر الذي سترسله إلينا مع شركة الشحن بمنتج جديد. إذا تضرّر المنتج المطلوب بسبب استخدام الزبون، أو إذا تم استخدام المنتج في غضون 14 يومًا، فلا يمكن إرجاع المنتج أو استبداله. التطبيقات وفقًا للقانون عدد 4077 لهيئة حماية المستهلك هي الأساس لشروط والاستبدال إرجاع المنتج.


شروط الإعادة والاستبدال

إذا لم تكن راضيًا تمامًا عن المنتج الذي تلقيته، فبإمكانك إرجاع المنتج خلال 14 يوم عمل من تاريخ استلامه.

من أجل بدأ المعاملات لاستبدال المنتج، يمكنك ملء «استمارة إرجاع المنتج والاستبدال» التي أرسلناها لك مع طلبك.

يمكنك إعادته مجانًا عبر شحنه بواسطة شركة MNG مع «رمز الإعادة: 710950806»

إذا تضرّر المنتج المطلوب بسبب استخدام الزبون، أو إذا تم استخدام المنتج في غضون 14 يومًا، فلا يمكن إرجاع المنتج أو استبداله.

التطبيقات وفقًا للقانون عدد 4077 لهيئة حماية المستهلك هي الأساس لشروط والاستبدال إرجاع المنتج.


الشحن والتسليم

سوف يتم تسليم طلباتك إلى شركة الشحن في غضون 1-3 أيام عمل (من الاثنين إلى الجمعة) بعد موافقة البنك على الدفع.


من المتوقع أن تصل الشحنات بعد تسليم البضائع لشركة الشحن خارج إسطنبول ما بين 1 و 3 أيام عمل ويوم 1 يوم عمل واحد للشحنات داخل إسطنبول. ستقوم شركة الشحن بتوصيل طلبك إلى العنوان الذي حددته بين 09.00-18.00 أثناء أيام العمل.

سيتم إخطارك في حالة وقوع أي مشاكل من طرفنا من خلال معلومات عضويتك. لذلك، من المهم أن تكون معلومات عضويتك كاملة وصحيحة.

لا يتم التوصيل في عطل نهاية الأسبوع وأيام الأعياد.

سيتم تسليم جميع المنتجات التي تختارها إليك من قبل شركات الشحن المتعاقَد معها مع ضمان MNG Kargo.


إذا كان المنتج الذي دفعت ثمنه عبر الإنترنت غير متوفر لدينا، فيجب عليك الانتظار لفترة لا تقل عن 4 (أربعة) أيام ولا تزيد عن 30 (ثلاثين) يومًا. إذا تعذر تسليم المنتج للمستهلك بين هذه التواريخ فسيتم إعادة ثمن المنتج التي قام المستهلك بدفعه."